Understanding Billing and Payment
What do I pay to use AvPlat?
To help operate the AvPlat platform, we charge the following service fees. For Operators/Service Users: Subscription Fee: USD 99/Month/Tail No - for unlimited schedules, flight planning and trip cost estimates, trip fulfilment and invoicing. Platform ...
What is the AvPlat Wallet?
AvPlat Wallet is a PCI-SAQ certified payment processing system designed to handle your payments to Service Providers. You pay in your funds into your AvPlat Wallet using various payment methods such as Credit Card, Bank Transfer and Debit Card. You ...
What is Customer Currency?
Customer Currency means the currency in which you will be able to see the Listings. For example, if you are based in France, you could set your Customer Currency as Euro.
What is Platform Currency?
Platform Currency means the US Dollar, the currency in which all transactions in the AvPlat Platform are denominated in. All Listings will display in USD, with the appropriate Customer Currency for Operator and Listing Currency for Service Provider.
What is the Base Exchange Rate?
Base Exchange Rate means a system-wide rate used by AvPlat Payments for conversion between Customer Currency and Platform Currency in case of Payins. It does not include any fee or mark-up by AvPlat. AvPlat establishes the Base Exchange Rate using ...
What payment options does AvPlat offer?
AvPlat offers three payment options to fund your AvPlat Wallet: Credit card: AvPlat accepts all major credit cards. Credit Card is the preferred choice. Wire transfer/ACH payment: Wire transfers are usually posted in your Wallet within seven days ...
How do I change or add a new credit card to my account?Untitled note
You can add or change your stored credit information at any time by clicking + Card on the Wallet page. Wallet Page can be accessed from the bottom of the side menu
Is my credit card safe on AvPlat?
AvPlat is PCI-SAQ certified. This is the same level of security certification that the world's leading e-commerce apps have. All credit card data is tokenized. This means that we don’t actually store the details of your card, but rather a "token" ...
When do I need to pay for my trip services?
AvPlat pre-authorizes the Total Trip Fees from you at the time of service confirmation, by moving funds from your Available Balance in your Wallet to your Holding Balance. So, please make sure your Wallet is funded. AvPlat collects the Total Trip ...
What is the cancellation policy?
TRIPS: Handling - Full Refund. No Cancellation Fee Fuel - Full Refund. No Cancellation Fee. Nil Uplift Fee and other station specific fees may apply. Airport Charges – Full Refund. No Cancellation Fee. Airport Permissions - No Refund. Cancellation ...
How do I pay for additional trip services that I have used for my trip?
Trips rarely progress as planned. And you may require several additional services at an airport – an air con unit, a ground power unit, pushback, additional catering, airport fees not covered in the original estimate etc. Service Providers will raise ...
What type of invoice can I get and when do I get it?
You will receive an up-to-date tax invoice for each of your service elements at the time of service fulfilment. You will also be able to download the invoices from the Invoices section in the side menu.
How do I dispute an invoice?
After the invoices are generated, you will have 5 business days to initiate a dispute on any invoice by submitting a dispute form. The Service Providers will then have 5 business days to reach out to Buyer and the parties should try to agree upon a ...
Does AvPlat offer credit terms?
AvPlat does not offer any credit terms for now.
What is AvPlat’s Transparent Pricing Policy?
Trip Support can be complicated, but AvPlat is here to make it easier to navigate. The trip service element rates on our Marketplace are provided by service providers you can trust. What you see is what you get. AvPlat is bringing transparency to the ...