Trip Support can be complicated, but AvPlat is here to make it easier to navigate. The trip service element rates on our Marketplace are provided by service providers you can trust. What you see is what you get.
AvPlat is bringing transparency to the Trip Support industry. When you activate a trip with AvPlat, you will know what’s included, what’s not, and what additional services may come up during the lifecycle of the trip. Your estimate is based on the information provided at the time of trip activation. If the actual trip parameters (ie. Date, ETD, ETA, No of Pax, Dest Airport, Route, etc.) differs from what was originally provided, we will update your estimate and charge you accordingly. Although the trip support ecosystem presents many unknowns, AvPlat and its partners are committed to reducing the uncertainties with defined and transparent pricing wherever possible.
1. Charges Included in the Estimate
The following are standard fees included in an AvPlat generated Estimate from the Marketplace. The below list is meant as a guide, and is not exhaustive.
Station Expenses
Sector Expenses
Flight Planning
Navigation Fees
Overflight Permits
All Taxes linked to the above charges
2. Optional Services you can add to your Estimate for an additional fee
The below list is meant as a guide, and is not exhaustive.
FBO/Handling
Air Con Unit
Ground Power Unit
Tow
Pushback
Cabin Cleaning
Exterior Cleaning
VIP Lounge
CIQ at Aircraft
Each of these services can be selected by you once your Trip moves to Upcoming phase.
3. What charges are not included in your Estimates
Certain Airport Charge Fees may not be covered in the estimate and the Service Provider may raise a supplementary invoice to cover these additional fees.
4. Legitimate additional costs that arise during the trip lifecycle
Service Providers selling on AvPlat are obligated to stand by their Unit Rate Costs as on the date of trip activation. So the original Estimate that you see is 95% accurate and will not change as long as your trip parameters do not change.
Since Trips rarely progress as per their original parameters, the Estimates keep changing as the Trip Parameters change and you would be notified of changes to your Estimates.
The Estimate is based on the trip parameters that you provide on trip activation, so if you make changes to your trip - departure during peak hours leading to increased fuel cost, slot revision, additional passengers, flight plan and permit revisions, too many to list - this may lead to a change in the estimate. You would be notified of all changes to the estimates and the latest version of the estimate is always available for your reference.
There may also be certain fees or duties that may not have been included in the original estimate and these would be charged by the seller by raising supplementary invoices on the platform.
Although the trip fulfilment ecosystem presents many unknowns, AvPlat and its partners are committed to reducing the uncertainties with defined and transparent pricing wherever possible.
Implementation of this transparent pricing policy is directly between Buyer and Seller.
After the Seller adjusts the cost of the trip and the Buyer is notified of the change, the Buyer then has 5 business days to initiate a dispute on any invoice by submitting a dispute form. The Seller will then have 5 business days to reach out to Buyer and the parties should try to agree upon a settlement. If a settlement can’t be reached, AvPlat will adjudicate.