How do I dispute an invoice?
After the invoices are generated, you will have 5 business days to initiate a dispute on any invoice by submitting a dispute form. The Service Providers will then have 5 business days to reach out to Buyer and the parties should try to agree upon a settlement.
If a settlement can’t be reached, AvPlat will adjudicate.
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What type of invoice can I get and when do I get it?
You will receive an up-to-date tax invoice for each of your service elements at the time of service fulfilment. You will also be able to download the invoices from the Invoices section in the side menu.
How do I pay for additional trip services that I have used for my trip?
Trips rarely progress as planned. And you may require several additional services at an airport – an air con unit, a ground power unit, pushback, additional catering, airport fees not covered in the original estimate etc. Service Providers will raise ...
What is AvPlat’s Transparent Pricing Policy?
Trip Support can be complicated, but AvPlat is here to make it easier to navigate. The trip service element rates on our Marketplace are provided by service providers you can trust. What you see is what you get. AvPlat is bringing transparency to the ...
How and when do I get paid?
AvPlat guarantees payments to all Service Providers registered on the Platform. The AvPlat Platform pre-authorises the Operator’s Credit Card for the Trip Cost Estimate (TCE) amount at the time of Service Confirmation. Every time the Operator changes ...
How do I get paid?
AvPlat provides a Payment Guarantee to all Service Providers registered on the Platform. The AvPlat Platform pre-authorises the Operator’s Credit Card for the Trip Cost Estimate (TCE) amount at the time of Service Confirmation. Every time the ...